At Spring Tools, we prioritize customer satisfaction and aim to provide a clear and concise return policy. This document outlines the terms and conditions associated with returning products purchased from our store.
Returns are accepted within 30 days from the date of purchase. Proof of purchase from our store is required.
To initiate a return:
Please email the online order number associated with your purchase to orders@springtools.com
Also, please provide customer information and the reason for the return. If applicable, please send pictures.
Customers must ensure that the items are in their original condition, unused, and in the original packaging. It is essential to retain all documentation and packaging materials to facilitate a smooth return process.
Customers are required to ship the product back to our designated return address: Spring Tools, 2921 N University Drive #2 , Spokane Valley, WA 99206.
Any return shipping costs incurred during the return process will be the responsibility of the customer. It is advisable to use a trackable shipping service to ensure that the return is received safely.
Once the returned item is received and inspected, a refund will be processed. Please note that a 15% restocking fee will be deducted from the refund amount. This fee is applied to cover the costs associated with restocking the returned item and is standard practice in the industry to maintain operational efficiency.
Refunds will be issued to the original payment method used at the time of purchase. The processing time for refunds may vary based on the financial institution involved, but typically, customers can expect to see the refund reflected in their account within 5-7 business days after processing.
For any questions or concerns regarding the return process, customers are encouraged to contact our customer service team for assistance by emailing orders@springtools.com, or using our online chat. We are committed to ensuring that our customers have a clear understanding of our return policy and are satisfied with their purchasing experience.